Working Hours: 24/7 National Service Hotline
Hangzhou Tianyuan Building
The world’s premier Qiantang Tidal Bore spectacle—the only chess-themed cultural hotel globally.
Hangzhou Tianyuan Building boasts a highly qualified VIP reception team, including internationally certified Platinum Butlers, Golden Key holders, fitness trainers, gardening specialists, senior front-desk attendants, senior room attendants, senior dining service staff, senior bartenders, and dedicated meeting concierges—professionals who provide guests with upscale, high-quality, efficient, and personalized services.
Core Values:
Honesty, dedication, gratitude and return.
Provide satisfactory and surprising quality services for guests' expectations and needs;
Team spirit:
Dedication, collaboration, innovation and efficiency;
Guests First:
In the morning and evening, welcoming and sending, the gentleman and the gentleman are supreme;
Virtue is in the middle, courtesy is in the outside, and everything in service comes from the heart.
Management Guidelines:
Unified thinking, unified understanding, unified command, unified action.
What can we do?
Real-time dynamics
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